Refund policy

Refund & Returns Policy

We hope you love your purchase. If you need to return an item, please review the following policy:

Change of Mind
We are happy to offer store credit for items returned within 7 days of purchase (in-store) or delivery (online), provided they are:

• Unopened and unused
• In original packaging
• In saleable condition

In accordance with Australian hygiene regulations, products that have been opened, used, or returned in non-saleable condition cannot be refunded, exchanged, or credited.

Faulty or Incorrect Items
If you receive an item that is faulty, damaged, or different from what you ordered, you may request a refund, exchange, or store credit. Please contact us within 2 days of receiving your parcel at hello@trinityco.com.au with:

• Your invoice number
• A description of the issue
• Your preferred contact details

Exclusions

• Sale items cannot be returned or exchanged unless faulty.
• Refunds or exchanges are not available for opened or used products due to hygiene regulations.
• Trinity Curated Wellness is not responsible for adverse skin reactions or sensitivities. Please review ingredient lists in-store or online prior to purchase, and contact us for advice if unsure.

Return Process

1. Email us to request return approval.
2. Send approved returns via Registered Post to:
   Trinity Curated Wellness
   18 Thomson Street
   South Melbourne VIC 3205
3. Items must be received within 7 days of return approval, in original, unopened condition with all labels and packaging intact.

Please note: We are not liable for lost or damaged parcels if uninsured.

Refund Method
Approved refunds will be processed back to your original payment method.